Better Public Services
BPS help governments and public teams innovate and transform their services by reducing administrative burden and providing simpler, more empowered experiences for public services’ users.
- Problem definition connected with real needs.
- Agile experimentation for learning organisations.
- Service assessments and transformation strategies.
BPS is Beatriz Belmonte’s design practice specialising in digital governments and the public sector. She works with design consultancies, open innovation programs, and Govtech ecosystems to advance a new generation of digital public services.
Services are the way people experience public policies; better public services lead to better policy results.
Assessment and Evaluation
Discover how your services can create more value for both your organisation and users.
People-Centric Results Oriented Governments
A New Governance for the 21st Century Versión en Español
How do you know your services work?
Workshop for SDinGov 2023 Conference
Challenge-based Innovation
Explore problems and practical solutions by combining innovative and collaborative methodologies.
Training and Capability building
Transform the service experience by empowering your team.
Design for policy training sessions for designers.
Personalised and Proactive Public Services work sessions.
Methodology
BPS applies an inclusive service design approach adapted to policy-making activities.
Principles
Purpose-driven innovation, open collaboration and public value creation.
Culture
Try wisely, patiently, truthfully, trustingly and creatively.
Beatriz Belmonte is a consultant in design for public policy. She is the founder of Better Public Services, an initiative focused on supporting people-centric transformation of the public sector, and is part of the Designing Policy Network, an international community of academic and professional profiles specialising in design for public policy. She collaborates with the OECD-OPSI Gov2Gov Innovation Incubator and, since 2023, she works with NTT DATA as Expert Consulting Manager in digital government projects.